Customer Centric Product Development

It’s no secret the concept of being customer-centric can pay tremendous dividends -from significant increases in incremental revenue to improved internal productivity. But how does that translate to product development?

The seminar focuses on what it means to be customer-centric in product development. It is intended for executives and senior level management, whose responsibility it is to ensure the company maximizes the value its products create for customers. It is also useful for any product team member who is responsible for building better products, faster and at less cost – in a nutshell, everyone.

  • Search by Topic

  • What’s Happening

    September 15, 2016: Thanks to the Vancouver chapter of the IIBA for inviting me to present a talk about Real Analysis agility - the bottom line is thoughtful application of effective analysis over Cargo Cult application of the latest fashionable approach! - fabulous interaction, great feedback!
    November, 2016 - A workshop series to help you develop resilience in the workplace and in your life!
    Next open enrolment sessions start soon - contact us to get involved!
  • On The Road Again

    Jim frequently travels across Western Canada for engagements, and welcomes opportunities to meet, run a workshop, Diagnostic or Lunch and Learn session.


    Contact Jim if you would like to connect around any of the upcoming dates:

    • March 1-3, 2017 - Winnipeg, MB
    • March 6-8, 2017 - Edmonton, AB
    • March 15-17, 2017 - Victoria, BC
  • What People are Saying

    Jim is extremely knowledgeable, and just as important, he is very interested in sharing that knowledge with his audience and working with his clients to ensure they are successful. He was very ‘hands-on’ prior to the training, during, and followed up with us afterwards. It was important to us that we partnered with someone who really took an interest in providing that value.

    — Chris Lauzon, Autodesk