Customer Centric Product Development

It’s no secret the concept of being customer-centric can pay tremendous dividends -from significant increases in incremental revenue to improved internal productivity. But how does that translate to product development?

The seminar focuses on what it means to be customer-centric in product development. It is intended for executives and senior level management, whose responsibility it is to ensure the company maximizes the value its products create for customers. It is also useful for any product team member who is responsible for building better products, faster and at less cost – in a nutshell, everyone.

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  • What’s Happening

    January, 2018 – A workshop series to help you develop resilience in the workplace and in your life!

    Next open enrolment sessions start soon – contact us to get involved!

  • On The Road Again

    Jim frequently travels across Western Canada for engagements, and welcomes opportunities to meet, run a workshop, Diagnostic or Lunch and Learn session.


    Contact Jim if you would like to connect around any of the upcoming dates:

    • January 17-19 – Calgary, AB
    • February 6-8, 2018 – Lethbridge, AB
    • February 10-11, 2018 – Edmonton, AB
    • February 21-23, 2018 – Edmonton, AB
    • March 7-9, 2018 – Saskatoon, SK
  • What People are Saying

    We found the diagnostic very effective in providing a way for our teams to express their views on areas that we need to improve. At the same time, seeing where we were doing relatively well offered some great perspective and encouragement.

    — Michael Nienhuis, VP Operations, Class Software Solutions Ltd.