Random Acts of Quality

Usually, when discussing quality, we usually fall into two traps – we wave our arms and talk about quality as a nebulous thing that is tough to define and even tougher to achieve, or we present grand Quality Schemes that will take years to implement and often fail to result in a better product.

In this presentation, we’ll discuss specific activities you can perform in your organization that can contribute to improving product quality. Simple, small-scale activities that don’t require management approval, committees or corporate initiatives will face much lower barriers and specific activities are more likely to reveal progress in the short term.

A collection of Random Acts are presented for discussion, and participants are encouraged to bring along anecdotes of simple things that have worked in their careers as well.

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  • What’s Happening

    January, 2018 – A workshop series to help you develop resilience in the workplace and in your life!

    Next open enrolment sessions start soon – contact us to get involved!

  • On The Road Again

    Jim frequently travels across Western Canada for engagements, and welcomes opportunities to meet, run a workshop, Diagnostic or Lunch and Learn session.


    Contact Jim if you would like to connect around any of the upcoming dates:

    • April 9-11, 2018 – Victoria, BC
  • What People are Saying

    We found the diagnostic very effective in providing a way for our teams to express their views on areas that we need to improve. At the same time, seeing where we were doing relatively well offered some great perspective and encouragement.

    — Michael Nienhuis, VP Operations, Class Software Solutions Ltd.