What Is Quality?

The term Quality means different things to different people, and that is one of the major challenges associated with the building of a quality product – we rarely take the time to agree in advance what Quality means.

If we don’t agree on what we want up front, it is highly unlikely that we are going to meet everyone’s expectations when we are done – how many of us have made a major purchase, only to be disappointed with the results? How many of us have built something and ended up rationalizing that it was ‘good enough’, or never really finished the job at all?

This talk helps you gain an understanding of what that challenging word – Quality – really means, why it is critical to set quality expectations up front for success, and identifies some approaches for making your task of defining ‘quality’ easier.

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    I learned a lot from Jim, and will always be grateful to have had him as instructor and client. Jim’s class lectures reflect how knowledgeable and well rounded he is – as a person, software developer, and project manager. As a client, Jim is great because he understands the issues that obscure most projects. He made sure we both achieved our goals. It will always be a pleasure working with him. — Donabel Santos

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