Customer Centric Product Development

It’s no secret the concept of being customer-centric can pay tremendous dividends -from significant increases in incremental revenue to improved internal productivity. But how does that translate to product development?

The seminar focuses on what it means to be customer-centric in product development. It is intended for executives and senior level management, whose responsibility it is to ensure the company maximizes the value its products create for customers. It is also useful for any product team member who is responsible for building better products, faster and at less cost – in a nutshell, everyone.

  • What’s Happening

  • On The Road Again

    Jim frequently travels across Western Canada for engagements, and welcomes opportunities to meet, run a workshop, Diagnostic or Lunch and Learn session.


    Contact Jim if you would like to connect around any of the upcoming dates:

    • Blissfully at home in Vancouver, BC over the summer!
  • What People are Saying

    I learned a lot from Jim, and will always be grateful to have had him as instructor and client. Jim’s class lectures reflect how knowledgeable and well rounded he is – as a person, software developer, and project manager. As a client, Jim is great because he understands the issues that obscure most projects. He made sure we both achieved our goals. It will always be a pleasure working with him.

    — Donabel Santos