Random Acts of Quality
Usually, when discussing quality, we usually fall into two traps – we wave our arms and talk about quality as a nebulous thing that is tough to define and even tougher to achieve, or we present grand Quality Schemes that will take years to implement and often fail to result in a better product.
In this presentation, we’ll discuss specific activities you can perform in your organization that can contribute to improving product quality. Simple, small-scale activities that don’t require management approval, committees or corporate initiatives will face much lower barriers and specific activities are more likely to reveal progress in the short term.
A collection of Random Acts are presented for discussion, and participants are encouraged to bring along anecdotes of simple things that have worked in their careers as well.
Books
Develop skills to thrive in the face of workplace chaos (now available at Banyen Books and selected Chapters and Coles in Vancouver):
Ten years of observations on agility, in e-book form:
A practical guide to human dynamics in project teams:
